Refunds & cancellation

You can cancel from the billing screen at any time, or by emailing hello@clinvale.com. There is no cancellation fee, no notice period, and no phone call to sit through.

Access continues to the end of the period you have already paid for. After that the workspace becomes read-only — your records remain, and you can still read and export them.

Every clinic starts with a free trial and no card is required to begin. Nothing is charged when the trial ends. If you do nothing, you are not billed — the workspace simply becomes read-only until you choose a plan.

• Within 14 days of your first payment — full refund, no questions asked. If the software is not right for your clinic we would rather return the money than argue about it.
• Charged in error — a duplicate charge, a charge after cancelling, or the wrong amount is refunded in full as soon as we confirm it.
• Extended outage — if the service is unavailable for a prolonged period through our fault, tell us and we will refund or credit that period.
• Otherwise — we do not refund part months. Cancel and you keep access to the end of the period.

We approve or decline a refund request within 3 working days and tell you which. Approved refunds go back by the same method you paid, and typically take 5–10 working days to appear depending on your bank.

Email hello@clinvale.com from the address on the account, with the clinic name. That is the whole process.